From First Contact to Long-Term Support – We’ve Got You Covered!
+86 177 2741 6895
+86 177 2741 6895
Our Advantages
Tailored 3D printing solutions for various industries
Professional consultation from application to production
Responsive global after-sales support
Proven results with over 30 subsidiaries and 200,000m2 facilities
At Kings 3D, we provide full-cycle service from solution consulting to technical support, ensuring your success at every stage.
FAQ
From First Contact to Long-Term Support – We’ve Got You Covered!
Before You Buy
During Purchase
After-Sales Support
What types of 3D printers does Kings offer?
Kings provides industrial-grade SLA, SLS, SLM, and FGF 3D printers, and the corresponding 3D printing materials. We offer the best solutions based on different technologies or applications, ideal for both mass production and customized needs.
How do I choose the right 3D printer for my business?
Our technical sales team will evaluate your application needs, required material types, and production volume to recommend the most suitable machine for you. Contact us via the form below for more information!
Can I request a sample print before purchasing?
Yes. We offer sample printing services upon request. Please contact our team to submit your 3D model file and material requirements.
What materials are compatible with Kings 3D printers?
Kings provides a wide range of proprietary resins, nylon powders, metal powders, filaments and thermoplastic pellets, developed to perfectly match our machines for optimal performance.
How can I place an order?
You can contact us directly through the website inquiry form, email, or phone. Our team will guide you through the ordering process, including quotation, lead time, and payment terms.
What is the usual lead time for delivery?
Printers: Lead times vary by model. Standard models typically can be shipped within 2-4 weeks. Customized machines may take longer depending on configuration. 3D Printing materials: We keep regular stock for SLA resin, SLS powder, SLM powder, FGF pellets and FDM filament. The lead time is generally 2-5 days for packing preparation. Bulk orders with large quantity pls double check with our sales representatives.
Do you offer international shipping? Or what is the trade term that you accept?
Yes, we ship worldwide. We work with reliable logistics partners to ensure safe and timely delivery. We accept various kinds of trade terms, from EXW, FOB, CIF to DDU and DDP. The actual trade terms we can discuss according to the preference from customers.
What kind of warranty comes with your 3D printers?
Kings 3D printers come with 1/2 years warranty. During warranty, Kings 3D offers both online, onsite service and free parts replacement. When warranty expires, Kings 3D team continues to support customers online without charge, and customer only need to pay for on site service and replaced parts.
Do you provide on-site installation and training?
Yes, we offer both remote and on-site installation and training services, depending on your location and machine type.
How do I get technical support if I encounter issues?
Our customer service team is available via whatsapp, wechat, email, phone, or video call. We also offer remote diagnostics and software support.
Are spare parts and consumables easily available?
Yes. We stock all key spare parts and consumables. You can order directly from us or through our authorized distributors.
Do you offer long-term maintenance contracts?
Yes. We provide extended service plans and annual maintenance packages tailored to your machine and production needs.
Can’t find your answer?
Talk to our team directly — we’ll respond within 24 hours.
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